Privacy Statement Privacy Statement
The Frans Hals Museum values its visitors, users and close relations. Therefore, it is of the utmost importance that their personal details are processed and protected with the greatest possible care. The Frans Hals Museum deals with personal data securely and within the boundaries of the law, including the Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR).
We aim for transparency when it comes to dealing with personal data. You have the right to access, and modify, any personal information we have collected about you. In this Privacy Statement we have outlined the most relevant information per subject for you. This Privacy Statement applies to all activities of the Frans Hals Museum.
Stichting Frans Hals Museum, registered with the Chamber of Commerce under CoC-number 34303231, is the responsible party within the meaning of the PDPA and GDPR. The Frans Hals Museum is located at Groot Heiligland 62 and Grote Markt 16 in Haarlem, the Netherlands.
The Frans Hals Museum collects and processes personal data for clear and predetermined purposes.
- To organise exhibitions and other public events
- To guarantee the safety of our collection of artworks and the people in our museum buildings
- To keep corporate records
- To communicate with (potential) visitors and users of our website
- To inform the press
- To carry out marketing- and audience research
- To acquire, and manage relations with, new patrons and other business relations
- To register and deal with questions and complaints from our visitors
- To execute employment contracts and other temporary agreements such as internships and training programmes
- To comply with a legal obligation
- To comply with filing requirements, for which data will only be used in legal proceedings or for historical, statistical or scientific research.
The Frans Hals Museum processes personal data through its website, and services related to the website (such as newsletters) and in supporting software. The Frans Hals Museum only processes data when the owner has given explicit, unequivocal permission for us to do so, in order to fulfil an agreement or when there is a justified interest for the Frans Hals Museum. Data will not be processed for any other purposes than stated above.
The personal data we collect and process about you include:
- Name and home address
- Email address
- Telephone number
- Date of birth
- Bank account details
- Social media
- Relationship type
- Family and work relationships
- Content of your communications with us
The Frans Hals Museum collects personal data directly from its visitors, users and contacts. When appropriate and/or necessary, the Frans Hals Museum collects personal data from third parties or public sources, always in accordance with the law.
The Frans Hals Museum deals with personal data with the utmost confidentiality. The Frans Hals Museum implements appropriate technical and organisational measures to protect any personal data. These measures are defined in the Service Level Agreement (SLA) with the museum’s IT service provider, a data leak protocol and internal procedures.
The Frans Hals Museum does not share personal data unless in compliance with this Privacy Statement, and only with third parties when justified, when done cautiously and/or when we are legally obliged to. The Frans Hals Museum can employ external companies to take on part of certain business services to fulfil an agreement. The Frans Hals Museum makes clear, contractually defined, agreements with these third parties to ensure confidential and careful handling of personal data.
The Frans Hals Museum does not transfer your details outside of the EU. When, in exceptional cases, transfer outside of the EU is necessary, the third party included will be bound by contract to respect EU-legislation.
The Frans Hals Museum stores personal data according to the PDPA, GDPR and the Public Records Act. Data will not be stored any longer than strictly necessary to achieve any set goals the data has been accumulated for. The retention period is defined in the Basic Selection Document of our Archiving Policy (October 2016).
You can contact the Frans Hals Museum to request access to, and/or modification of, your personal data. Please state clearly that it is regarding an access and/or amendment request based on the GDPR. You can withdraw your permission for the processing of certain data at any time, and you can also ask us to delete your data completely. However, this is only possible when and if the Frans Hals Museum can still fulfil its legal obligations.
Please take into account that to access, amend or delete personal data, you are required to provide a copy of a valid passport or identity card to enable the museum to confirm your identity. When doing so, it is important to cross out the social security number (BSN), the document identification number and the Machine-Readable Zone (MRZ) so that it/they are illegible.
Requests must be sent to:
Stichting Frans Hals Museum
Re: Request to access or amend data
Attn. Margot Gerené (Deputy Director a.i.)
PO Box 3365
2001 DJ Haarlem
You have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority; Dutch DPA) regarding the use of your personal data.
or +31 (0)23 5115775.
This Privacy Statement was published on 23 May 2018.
The Frans Hals Museum reserves the right to make changes or additions to its Privacy Statement where and when necessary. It is the responsibility of the individual to ensure they are abreast of the latest version of this Privacy Statement. To ensure you are aware of any changes made to the Privacy Statement, the Frans Hals Museum advises you check it on a regular basis.