Repainting artworks

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We are looking forward to your visit. We take the following measures to ensure that your visit runs safely and pleasantly.

What measures is the Frans Hals Museum taking to make your visit as safe and pleasant as possible?

For these measures we have followed the Museum Association‘s protocol.

 

– From Tuesday, October 6, 2020, it is mandatory for all our visitors from the age of 13 to wear a face mask. Please bring your own face mask to the museum.

 

– To allow a minimum of 1.5 meters (5 ft)’ distance, Frans Hals limits the number of visitors at any one time to a maximum of 48 in the Hof location and 32 in the Hal location.

 

– We request you to buy your ticket online. This way you are assured of a place and we keep control over the number of visitors in the museum.

 

– Tickets are sold using a time slot, which helps us prevent it becoming too busy in the museum. Please report to the museum desk maximum 15 minutes after the time displayed on your ticket.

 

– You are welcome to visit the museum with a party of maximum four people (children up to 13 years old not included), unless you belong to the same household. Please keep this in mind when ordering your tickets.

 

– When purchasing your ticket, you choose either the Hof or the Hal location. Your ticket is only valid at the location chosen. However, it is still possible to visit both locations for the same price. With your ticket you will receive a PDF with a code, which allows you to order a new ticket for the other location later, at no extra cost. The PDF contains instructions on how that works.

 

– The museum is being cleaned/desinfected more intensely than usual. The audio tour devices are also disinfected after each use. Only use a locker if necessary. If possible, leave your coat at home or in your vehicle. Small handbags are allowed in the museum, backpacks and the like are not.

 

– We have set up one-way traffic walking routes as much as possible to minimize contact with other visitors. We have also temporarily closed the so called ‘creative hubs’.

 

– We have temporarily removed the seats in the museum to encourage traffic flow.

 

– The museum shop is open. Payment is only possible with PIN (banker’s/debit card +PIN).
We urgently request you to touch as few items as possible when you are in the store.

 

– As usual, our hospitality staff keep an eye on things. They will also ensure that a distance of 1.5 m (5 ft) is kept. If necessary, they will request visitors comply with the rules.

 

– If you have any cold or flu-like health issues, such as sneezing, coughing, runny or blocked nose or fever, we urgently advise you to stay at home, as you may be a health risk to people in your environment.

Before your visit

With how many people can I visit the museum?

A party may consist of a maximum of four people. This does not include children under 13 years of age. This rule also does not apply when the entire party belongs to the same household.

Can I visit the museum if I have a cold?

Certainly not. To exclude any risk of spreading the Corona virus we urgently request anyone to stay at home with the following complaints: runny nose, sneezing, coughing and fever (higher than 37.5ºC (99.5ºF).

You may not visit the museum again until you have not had any of these symptoms for at least 24 hours.

What is on view at the museum?

The current exhibition program of both locations can be seen in the agenda.
Although the museum proudly bears the name of the most famous artist from Haarlem, the museum includes, besides work by Frans Hals, work by other 16th and 17th century Dutch masters as well as contemporary works

In the Frans Hals Museum, old, modern and contemporary artworks meet. The starting point is the transhistoric: the connectedness of art through the ages.

Is it true that the museum has two locations?

That is correct, the Frans Hals Museum is one museum with two locations: Hof, situated at Groot Heiligland 62, and Hal, situated at Grote Markt 16. Hof houses our extraordinary collection of Dutch masters from the Golden Age and Hal our renewing collection of modern and contemporary art.

 

Is ‘housemaster’ Frans Hals the main purpose of your visit? His works can only be found at location Hof!

 

Click here to learn more about the Frans Hals Museum, its history and buildings.

How much does a ticket cost?

Adults                                                   €16,00
19 t/m 24 years old, CJP                    €8,00
Under 19                                              Free
Groups (from 10 people)                  €13,00 (Please note: groups have been temporarily suspended)
Vrienden/Beminnaers/Roemers        Free
Museumkaart/ICOM kaart/              Free
BankGiro Loterij VIP-Kaart/
Vereniging Rembrandt/Holland
Pass/iAmsterdam City Card/
HaarlemPas

 

Every museum visitor must be able to show a valid admission ticket, even if they have free admission. Remember to bring your (valid) discount card with you to both locations: it will be checked at the entrance. If you are under the age of 19, proof of identity may be requested.

 

For some exhibitions, visitors may be required to pay a surcharge.

What are the opening hours of the museum?

For both locations the following opening hours apply:

 

  • Monday                                     Closed
  • Tuesday – Saturday                 11 am – 5 pm
  • Sundays and holidays*            12 pm – 5 pm

 

* We are open on Easter Sunday, Easter Monday, Kingsday (27 April), Liberation Day (5 May), Ascension Day, Pentecost, Whit Monday and Boxing Day (26 December).
We are closed on Christmas Day (25 December) and New Year’s day (1 January).

How do I reach the museum?

Location Hof is situated at Groot Heiligland 62, Location Hal at Grote Markt 16. These locations are a 7-minute, scenic walk away from each other. Please click here to see a map with directions.

 

As public transport may be somewhat problematic in the current circumstances, we advise you to come on foot, by bicycle or by car. If public transport is the only option, please bear in mind that wearing a face mask is mandatory as of Monday 1 June.

 

Accessibility by car
Car parks ‘Houtplein’ and ‘De Kamp’ are both within 5 minutes walking distance from the Hof location. Car park ‘De Appelaar’ is a 3-minute walk from the Hal location.

Accessibility by bicycle
Neither of our two locations have bicycle parking facilities. However, the Haarlem municipality provides several possibilities for free guarded bicycle parking.

Location HAL
For the HAL location the nearest bicycle parking is in the Smedestraat, from where the Museum on the Grote Markt is only a stone’s throw away.

Location Hof
For the Hof location the nearest bicycle parking is the ‘Blue Tram’ bicycle parking, in the Tempeliersstraat. From there it is only a few minutes’ walk via Houtplein square and the Gasthuisvest street to the museum in the Groot Heiligland street.

 

Accessibility by bus

(Please note that from 1 June, wearing a face mask that covers nose and mouth in public transport is mandatory)

Location Hof (from train station Haarlem)

  • Bus 3: get off at bus stop ‘Frans Hals Museum’.
  • Bus 2, 73 and 300: get off at bus stop ‘Verwulft’. From there it’s a 4-minute walk via ‘Gedempte Oude Gracht’.
  • Intercity buses 50, 80, 340, 356, 346: get off at bus stop ‘Tempelierstraat’. From here it’s a 5-minute walk via ‘Houtplein’, ‘Grote Houtbrug’ and ‘Gasthuisvest’.

Location Hal

  • Bus 2, 3 and 73: get off at bus stop ‘Nassaulaan’, walk via ‘Zijlstraat’.
  • Bus 300: get off at bus stop ‘Verwulft’. From here it’s a 3-minute walk via ‘Grote Houtstraat’.
  • Intercity buses 50, 80, 340, 356, 346: get off at bus stop ‘Tempelierstraat’. From here it’s a 10-minute walk via ‘Houtplein’ and ‘Grote Houtstraat’.

 

Accessibility by foot
Location Hal
A 13-minute walk from Haarlem railway station. Upon leaving the station, head in the direction of the city centre, walking down Kruisweg and Kruisstraat, and through Barteljorisstraat until you reach the city’s central square, Grote Markt.

Location Hof
A 7-minute walk from our Hal location on Grote Markt. Walk down Grote Houtstraat until you reach the junction with Gedempte Oude Gracht. Turn left at the traffic lights, and take the second street on the right, Groot Heiligland.

What do you mean by a 'party'

By a party we mean a small group of people who do not have to keep 1.5 distance from each other, such as a family or housemates.

Buying a ticket

Is it necessary to buy tickets in advance?

We kindly request you to buy your ticket(s) in advance, online and for a specific date, time slot and location.

Where can I buy my ticket(s)
Do I need separate tickets for the two separate locations?

Yes, you do. But once you have bought a ticket for one location, you can book a visit to the other location free of charge. We regret that this procedure is different from what you are perhaps accustomed to, but it is inherent to our obligation to work with time slots.

 

Here’s how it works: you buy (online) a ticket for either the HOF or the HAL location, for a specific date and time. After you have paid for your purchase, you will receive your ticket(s) via email. On each ticket there is a code that entitles you to book a ticket for the other location free of charge: choose the date and time for this second visit, fill in the code and check the amount due, which should be €0.00. After completing the transaction, you will receive the ticket(s) in your email.

 

So, in the circumstances, you have to choose a date and a time for both locations separately. Without a second ticket as described above you have no admittance to the other location.

How long is an admission ticket valid for?

Normally you can visit the other location on the off chance after you have visited one location. We regret that is not possible now: you have to reserve separate time slots for both visits. In addition, the museum’s capacity to receive visitors is strictly limited. Therefore, your ticket is only valid on the date and time of your visit. With the discount code in the PDF that comes with the ticket(s) for your first visit, you can ‘buy’ a ticket for a visit to the other location free of charge, provided you do this within a month.

Can I exchange my ticket or get a refund?

Tickets purchased are non-refundable. If you already bought a ticket, but by the time you are expected have health problems that prevent you from visiting the Museum, you can have the date of your ticket shifted. For this and for other questions, please contact the ticketing organisation by email: support@globalticket.nl

 

Yes, because of the corona regulations it is possible to reschedule, or cancel and refund your ticket. In fact, if you have bought a ticket and you are unable to attend, please let us know. This way we can receive other visitors in your place. To rebook your ticket to another date or to cancel your ticket, please contact our ticketing partner at: support@globalticket.nl.

Do I need a ticket for my baby?

Yes, please order a free ticket for your baby for children up to and including 18 years old. Your child does count towards the maximum number of visitors that we are allowed to receive.

Can I make a group booking?

Frans Hals regrets that he cannot accept group bookings at least until 4 January 2021. The Museum may only be visited by individuals or in the company of persons that belong to the same household (and are therefore exempt from the 1.5 m (5 ft) distance rule).

During your visit

Do I have to wear a face mask during my visit?

From Tuesday 6 October, it is mandatory for everyone aged 13 years and older to wear a face mask when visiting the Frans Hals Museum. From that moment on, our employees will also wear a face mask.

Am I allowed to visit the museum if I forgot my face mask?

Please report to the reception desk immediately upon arrival. There is a limited number of face masks available for visitors who have forgotten theirs. If there unfortunately aren’t any available anymore, we may ask you to come back at another time, with a face mask.

What happens if I am late?

If you arrive more than 15 minutes later than the time printed on your ticket, please report to the reception desk so that we can see what the options are.

What happens if I arrive at the museum too early?

In the event that you arrive early, please report to the reception desk, to see if it is possible to start your museum visit earlier. If that is not the case, you may have to wait outside the museum for a moment. We ask for your understanding and don’t forget to keep your distance.

Can I pass other visitors?

Yes, you are allowed to pass other visitors, as long as you’re able to keep your distance. Keep in mind that the museum follows one-way traffic and that there is a maximum of people allowed in each room. If a room has reached this maximum and you would like to pass other visitors, keep in mind that you actually decide to skip that space.

Do you have a museum café?

The HAL location does not have any catering facilities and, due to the current regulations, the café at the Hof location is closed. However, our neighbours from Museum Haarlem are more then happy to serve a good cup of coffee before or after your visit to the Frans Hals Museum.

Is the Hof museum café open as usual?

However, our neighbours from Museum Haarlem are more then happy to serve a good cup of coffee before or after your visit to the Frans Hals Museum..

Can I use the restroom during my visit?

Yes, you can. There are fewer toilets available than usual, but there is still opportunity to use a restroom both before and during your museum tour. Please observe the additional hygiene instructions.

Do you have a museum shop?

Yes, both locations have a shop. In Hall we have a small shop with mainly books, while Hof has a more extensive shop. The opening hours of the shops are same as those of the museum. You don’t need a ticket to come and take a look inside our stores! Paying is only possible by card.

Do you offer guided tours?

The limited space in many places of the Museum does not allow for guided tours. There is however an audio tour available in Dutch, English, German and French. The audio devices are thoroughly disinfected after each use.

Do you offer audio tours?

Yes, there is, available in Dutch, English, German and French. The audio equipment is thoroughly disinfected after each use

Is it possible to purchase a Museumkaart at the Frans Hal Museum?

Yes it is. You can use your Museumkaart right away.

Is photography allowed in the museum?

Frans Hals is happy to allow photography, but only without a flash. To avoid any accidents, tripods may only be used with prior permission. Frans is very social, so please feel free to share your favourite photos, especially on social media!

Do you have free Wi-Fi in the museum?

Yes, we have free Wi-Fi.

What can I bring inside the museum?

To prevent possible damage to our collection we ask you to store backpacks and shoulder bags in one of our free lockers. There is a cloakroom available, but please leave your coats at home or in the car whenever possible. Small bags are allowed in the museum, carried in front of the body.

Please note that the consumption of food and drinks is not allowed inside the museum.

 

The full version of the Visitor Terms & Conditions can be found here.

Why are so few people allowed to be in the museum at any one time? Even when keeping distance, many more do fit?

The number of people that can be in the museum at any one time is based on 1 person per 10 m2, as prescribed in the protocol of the Dutch Museum Association.

The Hof location contains many small rooms. As a result, in most rooms only a few people or 1 party (that doesn’t have to keep distance), can be present at the same time.

In Hall, the museum rooms are larger, but the space in the stairwell is limited. In order to allow everyone to pass safely, we keep the total number of visitors low.

Other questions

Are there any special facilities for:

Disabled visitors
The museum rooms at the Hof location are situated on the ground floor, and therefore for the most part are wheelchair accessible. However, there are three rooms that unfortunately can only be accessed via a small step and thus is not accessible for wheelchair users.
Location Hal is also for the most part wheelchair accessible. Unfortunately the third floor cannot be reached with an elevator and is therefore not accessible for wheelchair users.

Due to extra barriers resulting from the one-way traffic routing at both locations, wheelchair users currently require assistance from a Museum employee in some places. They will be happy to temporarily set aside a barrier to let you through. No problem, just ask.

At both locations we have a (limited) number of wheelchairs available for use. If you want to reserve one, please call: +31 (0)23-5115775.

 

Companions
Visitors who are unable to move around the museum independently may bring a companion to assist them. The companion may enter the museum free of charge but must obtain a free ticket online, which will be checked at the counter. We reserve the right to require companions to present a companion pass upon request.

 

Blind and visually impaired visitors
Guide and assistance dogs are allowed to be brought into the museum wearing their halters. Other animals are not allowed.

 

Young children
You can bring your baby  in a stroller into the museum. Back carriers can not be used in the museum, because of the risk of knocking over museum objects. Taking a baby in a front carrier is allowed. Do not forget to buy a (free) ticket for your baby online, because your baby counts towards the maximum number of people that can be present in the museum. At the Hof location there is a changing room available.

Can I make a private reservation in the museum?

Much as we would like to offer you the opportunity to rent the Frans Hals Museum as a decorative venue for your event, we regret that in the current circumstances that is not possible. This situation maintains at least until 4 January 2021.

How can I support the Frans Hals Museum?

We are very grateful for your kindness and can always use your help. There are various possibilities for supporting us, you can find out more by clicking here.

How can I request images in high resolution?

On the press page you can download a press kit for each exhibition. These contain the images from the exhibition that have been approved for use by the press. Do you want to request other images? Please send an e-mail to photoservice@franshalsmuseum.nl.

How can I request a loan?

All the information about loan requests can be found here.

If you can’t find the answer to your question, please send it to: meet@franshalsmuseum.nl

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