Repainting artworks

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Due to goverment measures, the museum is unfortunately closed until 25 January

Can I exchange my ticket or get a refund now the museum is closed?

You can easily rebook your ticket(s) and without additional costs via our ticket partner Global Ticket. In a number of cases a refund is possible. To change your ticket, please contact our ticket partner Global Ticket. Click here.

What measures is the Frans Hals Museum taking to make your visit as safe and pleasant as possible, when it's open?

– In addition to the COVID certificate, wearing a facemask and keeping a distance of 1.5 meters is mandatory when visiting the museum

 

– Please buy your ticket prior to your visit at franshalsmuseum.nl.

 

– Tickets are sold using a time slot. Please report to the museum desk maximum 15 minutes after the time displayed on your ticket.

 

 

– When purchasing your ticket, you choose either the Hof or the Hal location. Your ticket is only valid at the location chosen. However, it is still possible to visit both locations for the same price. With your ticket you will receive a PDF with a code, which allows you to order a new ticket for the other location later, at no extra cost. The PDF contains instructions on how that works. Pay attention! Have you bought a ticket for Hal and are you using the discount code for Hof between 15-10-21 and 30-01-22? In that case, the surcharge of €2 for At home with Jordaens must still be paid at the cash register upon arrival in Hof.

 

– Everyone aged 13 years and older will need a COVID certificate in order to visit the museum, keep this to hand on arrival.

– The museum is being cleaned/desinfected more intensely than usual. The audio tour devices are also disinfected after each use. Small handbags are allowed in the museum, backpacks and the like are not.

 

– If you would like to visit our museum café Cleeff Frans Hals in our Hof location, please keep your Covid-certificate on hand.

 

– The museum shop is open. Payment is only possible with PIN (banker’s/debit card +PIN).
We urgently request you to touch as few items as possible when you are in the store.

 

– Hygiene is still important. Wash your hands regularly. Cough and sneeze into your elbow.

 

– If you (or someone in your company) have any symptoms of a cold or the flu, then stay at home and get yourself tested for COVID-19 immediately.

Before your visit

Do I need a COVID certificate?

Yes, everyone aged 13 years and older will need a COVID certificate in order to visit the museum, keep this to hand on arrival.

Can I visit the museum if I have a cold?

If you (or someone in your company) have any symptoms of a cold or the flu, then stay at home and get yourself tested for COVID-19 immediately.

You may not visit the museum again until you have not had any of these symptoms for at least 24 hours.

What is on view at the museum?

The current exhibition program of both locations can be seen in the agenda.
Although the museum proudly bears the name of the most famous artist from Haarlem, the museum includes, besides work by Frans Hals, work by other 16th and 17th century Dutch masters as well as contemporary works

In the Frans Hals Museum, old, modern and contemporary artworks meet. The starting point is the transhistoric: the connectedness of art through the ages.

Is it true that the museum has two locations?

That is correct, the Frans Hals Museum is one museum with two locations: Hof, situated at Groot Heiligland 62, and Hal, situated at Grote Markt 16. Hof houses our extraordinary collection of Dutch masters from the Golden Age and Hal our renewing collection of modern and contemporary art.

 

Is ‘housemaster’ Frans Hals the main purpose of your visit? His works can only be found at location Hof!

 

Click here to learn more about the Frans Hals Museum, its history and buildings.

How much does a ticket cost?

Adults                                                   €16,00
CJP                                                        €8,00
Under 19                                              Free
Groups (from 8 people)                  €13,00
Vrienden/Beminnaers/Roemers        Free
Museumkaart/ICOM kaart/              Free
VriendenLoterij VIP-Kaart/
Vereniging Rembrandt/iAmsterdam City Card/
HaarlemPas

 

Every museum visitor must be able to show a valid admission ticket, even if they have free admission. Remember to bring your (valid) discount card with you to both locations: it will be checked at the entrance. If you are under the age of 19, proof of identity may be requested.

 

Please note for tickets for At home with Jordaens from 15-10-21 to 08-05-22 you pay a surcharge of €2,- on your ticket price

What are the opening hours of the museum?

For both locations the following opening hours apply:

 

  • Monday                                     Closed
  • Tuesday – Saturday                 11 am – 5 pm
  • Sundays and holidays*            12 pm – 5 pm

 

* We are open on Easter Sunday, Easter Monday, Kingsday (27 April), Liberation Day (5 May), Ascension Day, Pentecost, Whit Monday.
We are closed on Christmas Day (25 December) and New Year’s day (1 January).

How do I reach the museum?

Location Hof is situated at Groot Heiligland 62, Location Hal at Grote Markt 16. These locations are a 7-minute, scenic walk away from each other. Please click here to see a map with directions.

 

As public transport may be somewhat problematic in the current circumstances, we advise you to come on foot, by bicycle or by car. If public transport is the only option, please bear in mind that wearing a face mask is mandatory.

 

Accessibility by car
Car parks ‘Houtplein’ and ‘De Kamp’ are both within 5 minutes walking distance from the Hof location. Car park ‘De Appelaar’ is a 3-minute walk from the Hal location.

Accessibility by bicycle
Neither of our two locations have bicycle parking facilities. However, the Haarlem municipality provides several possibilities for free guarded bicycle parking.

Location HAL
For the HAL location the nearest bicycle parking is in the Smedestraat, from where the Museum on the Grote Markt is only a stone’s throw away.

Location Hof
For the Hof location the nearest bicycle parking is the ‘Blue Tram’ bicycle parking, in the Tempeliersstraat. From there it is only a few minutes’ walk via Houtplein square and the Gasthuisvest street to the museum in the Groot Heiligland street.

 

Accessibility by bus

(Please note that wearing a face mask that covers nose and mouth in public transport is mandatory)

Location Hof (from train station Haarlem)

  • Bus 3: get off at bus stop ‘Frans Hals Museum’.
  • Bus 2, 73 and 300: get off at bus stop ‘Verwulft’. From there it’s a 4-minute walk via ‘Gedempte Oude Gracht’.
  • Intercity buses 50, 80, 340, 356, 346: get off at bus stop ‘Tempelierstraat’. From here it’s a 5-minute walk via ‘Houtplein’, ‘Grote Houtbrug’ and ‘Gasthuisvest’.

Location Hal

  • Bus 2, 3 and 73: get off at bus stop ‘Nassaulaan’, walk via ‘Zijlstraat’.
  • Bus 300: get off at bus stop ‘Verwulft’. From here it’s a 3-minute walk via ‘Grote Houtstraat’.
  • Intercity buses 50, 80, 340, 356, 346: get off at bus stop ‘Tempelierstraat’. From here it’s a 10-minute walk via ‘Houtplein’ and ‘Grote Houtstraat’.

 

Accessibility by foot
Location Hal
A 13-minute walk from Haarlem railway station. Upon leaving the station, head in the direction of the city centre, walking down Kruisweg and Kruisstraat, and through Barteljorisstraat until you reach the city’s central square, Grote Markt.

Location Hof
A 7-minute walk from our Hal location on Grote Markt. Walk down Grote Houtstraat until you reach the junction with Gedempte Oude Gracht. Turn left at the traffic lights, and take the second street on the right, Groot Heiligland.

Buying a ticket

Is it necessary to buy tickets in advance?

Preferably buy your ticket prior to your visit online.

Where can I buy my ticket(s)
Do I need separate tickets for the two separate locations?

Yes, you do. But once you have bought a ticket for one location, you can book a visit to the other location free of charge. We regret that this procedure is different from what you are perhaps accustomed to, but it is inherent to our obligation to work with time slots.

 

Here’s how it works: you buy (online) a ticket for either the HOF or the HAL location, for a specific date and time. After you have paid for your purchase, you will receive your ticket(s) via email. On each ticket there is a code that entitles you to book a ticket for the other location free of charge: choose the date and time for this second visit, fill in the code and check the amount due, which should be €0.00. After completing the transaction, you will receive the ticket(s) in your email.

 

So, in the circumstances, you have to choose a date and a time for both locations separately. Without a second ticket as described above you have no admittance to the other location.

Have you bought a ticket for Hal and are you using the discount code for Hof between 15-10-21 and 30-01-22? In that case, the surcharge of €2 for At home with Jordaens must still be paid at the cash register upon arrival in Hof.

How long is an admission ticket valid for?

Normally you can visit the other location on the off chance after you have visited one location. We regret that is not possible now: you have to reserve separate time slots for both visits. In addition, the museum’s capacity to receive visitors is strictly limited. Therefore, your ticket is only valid on the date and time of your visit. With the discount code in the PDF that comes with the ticket(s) for your first visit, you can ‘buy’ a ticket for a visit to the other location free of charge, provided you do this within a month.

Can I exchange my ticket or get a refund?

You can easily rebook your ticket(s) and without additional costs via our ticket partner Global Ticket. In a number of cases a refund is possible. To change your ticket, please contact our ticket partner Global Ticket. Click here.

Do I need a ticket for my baby?

Yes, please order a free ticket for your baby for children up to and including 18 years old. Your child does count towards the maximum number of visitors that we are allowed to receive.

Can I make a group booking?

Yes, when ordering tickets for groups of 8 or more people, you can opt for a group ticket. This will give you a discount on the entrance fee. When ordering, you will automatically see for which moments there is still room to visit the museum with a group.

During your visit

Do I have to wear a face mask during my visit?

Yes it’s mandatory to wear a face mask in the museum.

What happens if I am late?

If you arrive more than 15 minutes later than the time printed on your ticket, please report to the reception desk so that we can see what the options are.

What happens if I arrive at the museum too early?

In the event that you arrive early, please report to the reception desk, to see if it is possible to start your museum visit earlier.

Do you have a museum café?

The HAL location does not have any catering facilities and, due to the current regulations, the café at the Hof location is closed as well now the museum is closed.

Is the Hof museum café open as usual?

No it is not due to the government measures.

Can I use the restroom during my visit?

Yes, you can when the museum is open. Please observe the additional hygiene instructions.

Do you have a museum shop?

Yes, both locations have a shop. In Hall we have a small shop with mainly books, while Hof has a more extensive shop. The opening hours of the shops are same as those of the museum. You don’t need a ticket to come and take a look inside our stores! Paying is only possible by card.

Do you offer guided tours?

Not for the moment, but we will do soon. There is however an free audio tour available in Dutch, English, German and French. The audio devices are thoroughly disinfected after each use.

Do you offer audio tours?

Yes, there is, available for free in Dutch, English, German and French. The audio equipment is thoroughly disinfected after each use

Is it possible to purchase a Museumkaart at the Frans Hal Museum?

Yes it is. You can use your Museumkaart right away.

Is photography allowed in the museum?

Frans Hals is happy to allow photography, but only without a flash. To avoid any accidents, tripods may only be used with prior permission. Frans is very social, so please feel free to share your favourite photos, especially on social media!

Do you have free Wi-Fi in the museum?

Yes, we have free Wi-Fi.

What can I bring inside the museum?

To prevent possible damage to our collection we ask you to store backpacks and shoulder bags in one of our free lockers. There is a cloakroom available, but please leave your coats at home or in the car whenever possible. Small bags are allowed in the museum, carried in front of the body.

Please note that the consumption of food and drinks is not allowed inside the museum.

 

The full version of the Visitor Terms & Conditions can be found here.

Other questions

Are there any special facilities for:

Disabled visitors
The museum rooms at the Hof location are situated on the ground floor, and therefore for the most part are wheelchair accessible. However, there are three rooms that unfortunately can only be accessed via a small step and thus is not accessible for wheelchair users.
Location Hal is also for the most part wheelchair accessible. Unfortunately the third floor cannot be reached with an elevator and is therefore not accessible for wheelchair users.

Due to extra barriers resulting from the one-way traffic routing at both locations, wheelchair users currently require assistance from a Museum employee in some places. They will be happy to temporarily set aside a barrier to let you through. No problem, just ask.

At both locations we have a (limited) number of wheelchairs available for use. If you want to reserve one, please call: +31 (0)23-5115775.

 

Companions
Visitors who are unable to move around the museum independently may bring a companion to assist them. The companion may enter the museum free of charge but must obtain a free ticket online, which will be checked at the counter. We reserve the right to require companions to present a companion pass upon request.

 

Blind and visually impaired visitors
Guide and assistance dogs are allowed to be brought into the museum wearing their halters. Other animals are not allowed.

 

Young children
You can bring your baby  in a stroller into the museum. Back carriers can not be used in the museum, because of the risk of knocking over museum objects. Taking a baby in a front carrier is allowed. Do not forget to buy a (free) ticket for your baby online, because your baby counts towards the maximum number of people that can be present in the museum. At the Hof location there is a changing room available.

Can I make a private reservation in the museum?

Much as we would like to offer you the opportunity to rent the Frans Hals Museum as a decorative venue for your event, we regret that in the current circumstances that is not possible.

How can I support the Frans Hals Museum?

We are very grateful for your kindness and can always use your help. There are various possibilities for supporting us, you can find out more by clicking here.

How can I request images in high resolution?

On the press page you can download a press kit for each exhibition. These contain the images from the exhibition that have been approved for use by the press. Do you want to request other images? Please send an e-mail to photoservice@franshalsmuseum.nl.

How can I request a loan?

All the information about loan requests can be found here.

If you can’t find the answer to your question, please send it to: meet@franshalsmuseum.nl

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